Conditions and Terms of Use for High-Speed Internet Service


The Goal of Netlinx Internet is to provide the best possible internet experience to all its customers. Netlinx has adopted this policy in the futherance of that goal.

All Netlinx Internet customers and all others who use the service (the "user", "users", "customer", "customers" "you" or "your") must comply with this Policy. Your failure to comply with the terms outlined in this Policy may result in the suspension or cancellation of the Service Agreement. If you do not agree with the terms of this Policy, immediately stop the use of any and all Netlinx services and notify Netlinx so that it can close your account. Use of any Netlinx services constitutes an agreement to abide by the Policy.

Terms of Use

The customer agrees that:

  • the customer shall use the service for Internet access for computers located within the installed premise of service only. Wireless networks are only allowed if set up by an Netlinx technician to provide the necessary security to its network. Customer shall not lease or sublease or provide Internet access to others through the use of the service or otherwise without the express consent of Netlinx Internet.
  • THE USE OF THE SERVICE IS AT CUSTOMER'S SOLE RISK. NEITHER NETLINX NOR ANY LICENSORS, EMPLOYEES, OR AGENTS WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE; NOR DOES NETLINX, THEIR AGENTS, EMPLOYEES MAKE ANY WARRANTY AS TO THE RESULTS TO BE OBTAINED FROM USE OF THE SERVICE. THE SERVICE IS PROVIDED ON AN "AS IS" BASIS WITHOUT EXPRESS OR IMPLIED WARRANTIES OF ANY KIND. SPECIFICALLY, THERE IS NO EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE FOR THE SERVICES TO BE PROVIDED HEREUNDER. NETLINX, ITS EMPLOYEES, AFFILIATES, INDEPENDENT CONTRACTORS, SUBCONTRACTORS AND ASSIGNS SHALL NOT BE RESPONSIBLE FOR LOST, STOLEN, OR DAMAGED EQUIPMENT, WITHOUT LIMITATION, Netlinx SHALL NOT BE HELD LIABLE FOR LOSS OF ANY SOFTWARE, HARDWARE OR DATA, IN WHATEVER FORM STORED ON ANY COMPUTER EQUIPMENT ONTO WHICH A WIRELESS MODEM AND ASSOCIATED EQUIPMENT IS INSTALLED. IT IS CUSTOMERS RESPONSIBILITY TO BACK UP ANY AND ALL DATA, AND SOFTWARE PRIOR TO THE INSTALLATION OF THE WIRELESS MODEM AND ASSOCIATED EQUIPMENT.
  • THE USE OF THE SERVICE IS AT CUSTOMER'S SOLE RISK. NEITHER NETLINX NOR ANY LICENSORS, EMPLOYEES, OR AGENTS WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE; NOR DOES NETLINX, THEIR AGENTS, EMPLOYEES MAKE ANY WARRANTY AS TO THE RESULTS TO BE OBTAINED FROM USE OF THE SERVICE. THE SERVICE IS PROVIDED ON AN "AS IS" BASIS WITHOUT EXPRESS OR IMPLIED WARRANTIES OF ANY KIND. SPECIFICALLY, THERE IS NO EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE FOR THE SERVICES TO BE PROVIDED HEREUNDER. NETLINX, ITS EMPLOYEES, AFFILIATES, INDEPENDENT CONTRACTORS, SUBCONTRACTORS AND ASSIGNS SHALL NOT BE RESPONSIBLE FOR LOST, STOLEN, OR DAMAGED EQUIPMENT, WITHOUT LIMITATION, Netlinx SHALL NOT BE HELD LIABLE FOR LOSS OF ANY SOFTWARE, HARDWARE OR DATA, IN WHATEVER FORM STORED ON ANY COMPUTER EQUIPMENT ONTO WHICH A WIRELESS MODEM AND ASSOCIATED EQUIPMENT IS INSTALLED. IT IS CUSTOMERS RESPONSIBILITY TO BACK UP ANY AND ALL DATA, AND SOFTWARE PRIOR TO THE INSTALLATION OF THE WIRELESS MODEM AND ASSOCIATED EQUIPMENT.
  • Netlinx shall not be liable to Customer for any damages arising from any event that is out of the control of Netlinx. Neither shall Netlinx be liable for indirect, special, incidental, exemplary, consequential, or any other form of money damages, including but not limited to, lost profits, or for the loss of data or information of any kind, however caused and arising out of or in connection with the performance of Netlinx or the provision of services or performance hereunder, whether based in contract, tort, or any other legal theory, and whether or not Netlinx has been made aware of the possibility of such damages. In no event shall liability exceed a refund of amounts actually paid by Customer for the then current month.
  • the bandwidth provided by Netlinx is a shared service. Any quoted bandwidth rating/transfer rate for High Speed Internet Service is a maximum rate and not guaranteed based upon the shared service. Netlinx reserves the right to manage its Networks to provide for maximum efficiency. Due to the demands of the Internet, the limitations of other networks that comprise the Internet and Customer's equipment limitations, the maximum speeds may be available but only on a burst basis.
  • The acceptable use policy is outlined at http://www.netlinx.net/policies/ All customers must read and agree to the terms set forth in the Acceptable Use Policy as well as this Policy
  • the customer is 18 years of age or older.
  • the Customer indemnifies and will hold harmless Netlinx Internet and its successors and assigns, from any and all copyright, trademark, patent or any other legal liability arising out of the use of this service.
  • breach of this Agreement by Customer may result in immediate termination of services in addition to liability for any and all damages, including attorney fees and costs.
  • the Customer is solely responsible for limiting access to objectionable materials that may be on the Internet. Netlinx takes no responsibility or liability for unauthorized viewing of said materials by minors or any other persons.
  • This agreement is and shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania applicable to agreements made and performed in Pennsylvania. Any cause of action of a Customer or its designated user with respect to the Service must be instituted within one year after the claim or cause of action has arisen or be barred.
  • any Netlinx Internet Service purchased by a non-commercial entity is provided to the Customer for their private non-commercial use.
Acceptable Use Policy

Unlawful Activity

Generally Netlinx prohibits any activities that are illegal, fradulent, infringes on the rights of any person or entity, or interferes with the use and enjoyment of the Service by others. This includes but is not limited to the examples listed below:


Use of the service to:


  • transmit, receive, store, post, or otherwise disseminate any defamitory, obscene, libelous, unlawful, or threating data, information, or material.
  • in any way disseminate any material, data, or information that any reasonable person could deem as unlawful, or could constitute a criminal offense, or in any way violates any local, state, or federal law.
  • infringe in any manner the copyright or proprietary rights of any rights holders.
  • download or in any way distribute any copyrighted material without the express permission of the copyright holder.
  • engage in unsolicited bulk or commercial email messages ("spam").
  • perform any activity that disrupts the servers, services, or network of Netlinx or any other entity, commonly referred to as a denial of service attacks.
  • restrict, inhibit, or otherwise diminish with the ability of any person or entity, regardless of intent, purpose or knowledge, to use or enjoy the Service (with the exception of tools designed for saftey, such as firewall or parental control software).
  • falsify, alter, or remove message headers or packet headers or in any way alter normal network operations.
  • impersonate any person or entity by name or other identifier in messages, engage in sender address falsification, forge anyone else's digital or manual signature, or perform any other similar fraudulent activity, commonly referred to as "phising".
  • violate the terms of service, acceptable use, rules, regulations, or policies of any service, network, system, server, or application you access or use.
  • access any entities computer, network, data, or software without the consent of the owner; bypass or attempt to breach any security measures of any computer, network, service, or account. This includes but is not limited to using another entities credentials to which you are not authorized, accessing data not intended for you, and any unauthorized port scanning.
  • obtain, distribute, or use any tools or devices designed or commonly used for compromising the security of computers, networks, or software. This includes but is not limited to password generators, decoders, packet sniffers, keystroke loggers, cracking tools, and Trojan Horse programs.
  • perform any service, alterations, or modifications with the Netlinx equipment or Service or permit any other person to do such who is not authorized by Netlinx.
  • redistribute or resell the service or otherwise make the service available to anyone outside the premises. This includes wired and wireless networking technologies.
  • use the service as an Internet service provider, whether or not for profit.


Hosting and Servers on Residential accounts:

Residential accounts are provided for the use of internet services on computers and networked devices at the premises where the internet service is installed.


The Residential service can not be used to:


  • use dedicated, stand-alone equipment or servers from the Premises that provide content or services to anyone outside of the Premises.
  • use programs from the Premises that provide content or services to anyone outside of your premises.
  • use of encryption technologies to mask the presence of servers or server software.
  • use of the service for any business enterprise or purpose, whether or not for profit.


Responsibility for equipment:

The customer's premise equipment, hereafter referred to as CPE (sometimes referred to as a modem) is provided by Netlinx for use by the customer for the purposes of enjoying the Service. A fee is payed each month that the account is active for the rental of the CPE. The CPE remains the property of Netlinx Internet. Netlinx will replace the CPE in the event that it is defective in the normal use of the Internet service. Improper use or handeling of the CPE, or in the event that the CPE is lost or stolen additional charges for replacement including but not limited to equipment costs and labor costs will be the responsiblity of the customer.


Access to the configuration interfaces, including web based and command-line configuration is prohibited except when performed by a Netlinx agent or employee. Any other entity that accesses the configuration of the CPE may require that the CPE be reprovisioned by a Netlinx employee at the customer's expense.


Privacy Policy

Netlinx Internet Privacy Policy

What information do we collect?

We collect information from you when you sign up for internet service.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or driver's license number. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To process transactions
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To send periodic emails
    The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
    Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will be kept on file for more than 60 days in order to process any automated payments that you have set up.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 18 years old or older.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.netlinx.net/policies/

Your Consent

By using our site, you consent to our websites privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Privacy Policy modification date below.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.netlinx.net
6 East Main Street
Leola, Pennsylvania 17540
USA
info@netlinx.net
(717)656-4765