Residential Customers

Residential customers may call Netlinx tech support during normal business hours or leave an afterhours message and a technician will return your call the next business day. If there is a problem with your residential service a technician will be on site that day or the following business day.

Hours of Operation

Weekday	Open	Close
Monday	8:00 AM	6:00 PM
Tuesday	8:00 AM	5:30 PM
Wednesday	8:00 AM	6:00 PM
Thursday	8:00 AM	5:30 PM
Friday	8:00 AM	5:00 PM
Saturday	9:00 AM	12:00 PM
Sunday	Closed	Closed

Business Class Customers

Business Class customers may call tech support 24/7/365. We know your business is important. That is why you get a network engineer on the phone when you need it most, not a call center hundreds of miles away.

If our engineer determines there is a problem with your service we will dispatch a technician to your location, usually within an hour. If we determine the problem is not with your service we will still offer to dispatch a technician or engineer to your location also usually within an hour to assist you to get back up and running. ** Normal service fees will apply.